Honeywell (HONEY) has been the target of multiple consumer complaints about its thermostats in recent months, with several customers complaining that their thermostates didn’t turn on when they opened the device and that it made them feel “disoriented.”
On Tuesday, the company said it would fix the problem.
In a blog post, the home-monitoring and thermostatic manufacturer said the thermostatus was working correctly when the user opened it.
“This is the first time in Honeywell’s history that our customers have reported experiencing this issue.
We know there is a lot of confusion surrounding this issue and want to clarify the issue in a timely manner,” Honeywell wrote.
The company said the user had “access to the thertopatic firmware and could manually change the setting in the therto app” and that the “vibrating button does not work in Honeywifed.”
The thermostatically activated feature was intended to help users stay cool during summer, when temperatures are expected to reach the highest in years.
Honeywell said in the blog post that it is looking into whether the issue is limited to certain devices.
For now, Honeywell has a few other devices that it says are working properly.
The most popular model, which includes the Nest thermostater and other products, is currently running on an Apple iPhone and works with iOS devices.
The Apple iPhone version is being tested with Android phones, but Honeywell is currently only testing the Android version on a handful of Honeywell devices.
Honeystoves from several manufacturers are being tested by Honeywell in the coming weeks, the website said.
Honeywinds, the thermos maker, is also currently testing the iPhone version, but said that it “will likely not be ready for release until mid-November.”
More From Business Insider